If you’re not satisfied with your purchase, we’re here to make it right. Here's how:

1. Eligibility:

• The Happiness Guarantee applies to your first purchase of each product type
• You must notify us within 30 days of receiving your order if you’re unsatisfied.

2. How to Qualify:

Use the product consistently for at least two weeks and follow the usage instructions provided on the packaging. (Self-care takes time, and we want to give the product a fair chance!)

If you’re not happy, email us at info@jazeena with the following:

• Your order number.
• A brief explanation of why the product didn’t meet your expectations.
• A photo of the used product showing its current state.

3. Our Solution:

Once we review your application and confirm eligibility, we’ll offer you:

• A replacement product to try again, OR
• A store credit equal to the purchase price, OR
• A refund, depending on your preference.

• The Happiness Guarantee is limited to one refund or replacement per product type, per customer.
• This policy does not cover orders placed more than 30 days ago, products that are nearly empty, or cases where no attempt was made to use the product as intended.
• Shipping fees are non-refundable.

Our goal is to help you experience the peace and joy that comes with self-care. If you have any questions or concerns, don’t hesitate to reach out—we’re here for you!