Happiness Guarantee
At Jazeena, our mission is to help you slow down, nurture yourself, and find moments of calm in your busy life. We believe in the quality of our products and we want you to love them as much as we do.
Happiness Guarantee
How it works
If you’re not satisfied with your purchase, we’re here to make it right. Here's how:
1. Eligibility:
- The Happiness Guarantee applies to your first purchase of each product type
- You must notify us within 30 days of receiving your order if you’re unsatisfied.
2. How to Qualify:
Use the product consistently for at least two weeks and follow the usage instructions provided on the packaging. (Self-care takes time, and we want to give the product a fair chance!)
If you’re not happy, email us at info@jazeena with the following:
- Your order number.
- A brief explanation of why the product didn’t meet your expectations.
- A photo of the used product showing its current state.
3. Our Solution:
Once we review your application and confirm eligibility, we’ll offer you:
- A replacement product to try again, OR
- A store credit equal to the purchase price, OR
- A refund, depending on your preference.
Important Details:
- The Happiness Guarantee is limited to one refund or replacement per product type, per customer.
- This policy does not cover orders placed more than 30 days ago, products that are nearly empty, or cases where no attempt was made to use the product as intended.
- Shipping fees are non-refundable.
Our goal is to help you experience the peace and joy that comes with self-care. If you have any questions or concerns, don’t hesitate to reach out—we’re here for you!
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